Card Support

We pride ourselves on providing the highest quality customer service and with a dedicated team here 24 hours 7 days a week to answer any questions or queries you have, giving you peace of mind knowing you are fully supported. If you have an issue with your Prepaid Card, please review our Card Support FAQs and How to Guides or contact our Customer Service Hotline: +44 (0)1223 550920

Frequently Asked Questions

Frequently Asked Questions
Some of the most common questions asked about the Prepaid Card including answers on how to load funds onto your card and what to do if you lose your PIN.

Answers to your frequently asked questions

How To Guides/Demos

How To Guides/Demos
Detailed 'How to Guides' and online demos on activating your Prepaid Card, checking your card balance, and loading funds onto your card from a debit card or using Paypoint.

How to use your Prepaid Card